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RETURN POLICY

WHAT IS NIKE’S RETURN POLICY?

We give you 60 days to try out your Nike purchase to make sure it works exactly right for you.

If it’s not just right, here’s what you need to know:

  • You can return most items for any reason within 60 days of an online order delivery or a store purchase.
  • That includes custom Nike By You sneakers.
  • Even after 60 days, you can still return items if they’re unworn and unwashed.

So go ahead, shop with confidence and enjoy your 60-day trial.

TEMPORARY RETURN EXTENSION
Please note the 60-day return period represents a temporary extension of our return policy. Some exceptions apply.

 

FAQs

How do I return an online order?
Nike Members and guests can return online orders at most Nike stores or ship their return back to us. Check out our return instructions for more information.

How do I return a Nike store purchase?
You can take the items you want to return to any Nike store, except Nike Clearance stores.

Do I need a receipt to return items at a Nike store?
For orders placed on Nike.com or in any of the Nike apps, just have either your order barcode or order number ready at the store. Nike Members can also provide the email address or phone number used to place the order.

For store purchases, the quickest and easiest way to return items back to a store is to provide the original store receipt. If you no longer have the receipt, here are your options:

  • If you provided your Nike Membership email address or had your Nike Pass scanned during checkout, a Nike store athlete may be able to look up your order and provide a refund to your original form of payment.
  • If you did not provide your Nike Membership information, and the items you want to return are unworn and unwashed, you still may be able to return them for an in-store credit for the current price of the items. We also may be able to help you with an exchange.

If you are returning items with a gift receipt, we’ll provide you in-store credit for the amount of the gift receipt. We also can help you exchange your gift.

Can I return items I purchased at a Nike Clearance store?
No, items purchased at a Nike Clearance store cannot be returned or exchanged unless they're defective or flawed. In addition, items purchased at other Nike stores or online also cannot be returned to Nike Clearance stores.

What about defective or flawed items?
We stand behind our shoes and gear. If it’s been less than 60 days since your purchase, use one of the options above to return a defective or flawed item. If it’s been more than 60 days, please contact us to return the item. See our warranty information for additional details.

 
OTHER TERMS

We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.